*grin* I agree! There has to be a balance between baffling people with Latin (which on occasions confuses me!) and not patronising them. If you don't speak English very well, then you're coming across words you don't know all the time. Heck, I come across words I don't know all the time! That's what context and the dictionary are for...

It's really frustrating when organisations take the view that blanket measures are more effective than a little bit of thought :S